Refund and Cancellation Policy
Last updated: May 23, 2026 · Yellsy LLC
Yellsy LLC operates as a technological intermediary. Most travel bookings made through the platform are governed by the non refundable fare rules of the airline, hotel, or transfer provider. Please read this policy carefully before confirming any purchase. If your fare is labeled "Fully Flexible: Free Cancellation" on your dashboard at the time of booking, different rules apply and are described in Section 3.
1. Scope and Yellsy's Role as Intermediary
Yellsy LLC is not an airline, a hotel, or a transport company. We are a software platform that searches, compares, and books travel products on your behalf through direct connections to our technology partners. When you confirm a purchase on Yellsy, you are entering into a contract of carriage or accommodation directly with the travel provider. Yellsy LLC's role is limited to facilitating that contract through our booking infrastructure.
This distinction is important because it means that refund eligibility for travel segments is governed first by the provider's own fare rules, and second by this policy where our own service fees and handling are concerned. We cannot override a provider's refund decision, but we will always advocate on your behalf and pass through any refund or credit the provider issues.
This policy applies to all purchases made through yellsy.com, including subscription plans, flight bookings, hotel reservations, and airport transfers. It supplements our Terms and Conditions, which govern the overall use of the platform.
2. Subscription Plan Refunds
Yellsy subscription plans grant you access to our automated travel monitoring and booking features. The following rules apply to subscription charges:
EU Right of Withdrawal (Directive 2011/83/EU)
If you are a consumer resident in the European Union, you have a statutory right to withdraw from a digital service subscription within 14 calendar days of purchase, without giving any reason, provided you have not yet made active use of the service. By explicitly requesting that the service begin before the 14 day period expires, you acknowledge that this right of withdrawal is waived once the service has been used. To exercise this right, contact us at contact@yellsy.com before the deadline.
3. Identifying Refundable Travel Bookings
Before confirming any booking, Yellsy displays the fare conditions retrieved from the provider. There are two fare categories on the platform:
✓ Fully Flexible: Free Cancellation
The booking confirmation and your dashboard will carry this label clearly. You may cancel within the window stated at checkout and receive a full refund of the travel cost to your original payment method. Our service margin remains non refundable.
✗ Standard Fare: Non Refundable
No label or a label reading "Non Refundable" means cancellation is not permitted under the provider's fare rules. This applies to the majority of economy, promotional, and package rates available on the platform.
If you are unsure about the cancellation conditions of a specific fare before purchasing, contact us at contact@yellsy.com before completing checkout. Once payment is confirmed, the provider's fare rules are binding.
4. Flight Ticket Rules
Airline tickets issued through our platform are bound by the fare rules and conditions imposed by the operating carrier at the time of booking. The following rules apply:
Non Refundable Fares (Standard)
The majority of economy, semi flex, and promotional fare classes do not permit voluntary cancellations or voluntary modifications after ticketing. Changing a name, departure date, or routing on a non refundable ticket is subject to the airline's own change fee structure and fare difference, if the airline permits changes at all.
No Shows
If you do not board your flight and have not cancelled in advance, the airline classifies the ticket as a no show. The full financial value of the ticket is forfeited. Yellsy LLC cannot recover any amount from the carrier in this scenario.
Refundable Fares
If your ticket was purchased under a refundable fare class and is labeled as such on your dashboard, you may request a cancellation before departure. The refund will be processed by the airline and passed through to your original payment method once received, minus our non refundable service margin.
Name Corrections
Minor name corrections (typographical errors of one or two characters) may be possible before checking in, subject to the airline's own correction policy and applicable fees. Contact us as soon as you notice an error. We cannot guarantee correction on all airlines or fare types.
Infant and Ancillary Services
Seat upgrades, extra baggage, meal preorders, and infant tickets purchased through the platform follow the same fare rules as the base ticket. Refundability of these extras is determined individually by the carrier.
5. Hotel and Accommodation Rules
Hotel reservations executed through our platform are confirmed instantly at the time of payment. The following rules apply:
Package and Opaque Rates
To secure preferential pricing for our travel packages, we book certain room rates that the hotel explicitly marks as non cancelable and non refundable. These rates are identified as "Non Refundable" at checkout. Once confirmed, these bookings cannot be modified or cancelled for any refund.
Early Checkouts and Shortened Stays
If you decide to check out earlier than the booked departure date, no partial refund will be issued for the unused nights. This applies regardless of the reason for early departure.
Late Arrivals
If you arrive later than the check-in time without prior notice, the property may release your room. We recommend contacting the hotel directly if you anticipate a late arrival. Yellsy LLC will not be held liable for room forfeiture in this scenario.
Property Overbooking
In the rare event that a hotel cannot honor your confirmed reservation due to overbooking, we will coordinate with our accommodation partner to arrange alternative accommodation of equal or superior standard at no additional cost to you. We cannot guarantee the timeline of this process as it depends on local availability.
6. Airport Transfer Rules
Private airport transfers booked through the platform are subject to the operational terms of the local transfer provider. The following rules apply:
Waiting Period After Landing
Your driver will wait for a fixed period after your scheduled arrival time, typically sixty (60) minutes, to allow for customs, passport control, and baggage collection. If you have not made contact with the driver within this window, the transfer will be marked as a no show by the local operator and no refund will be issued.
No Show Policy
If you fail to use a transfer for any reason (including flight delays not communicated to us in advance, late customs clearance, or personal decision), the booking is forfeit and no refund will be granted.
Excess Luggage
Transfer vehicles are assigned based on the passenger count and standard luggage declared at the time of booking. If the operator is unable to complete the transfer because you have significantly more baggage than declared, you will be responsible for arranging and funding alternative transport. No refund will be granted for the original booking in this scenario.
Flight Delay Communication
If your incoming flight is delayed, please notify us at contact@yellsy.com as soon as possible so we can alert the local operator. We cannot guarantee rebooking in all cases, but timely communication significantly improves the outcome.
7. Airline-Initiated Cancellations and Passenger Rights
When an airline cancels a flight, a significant delay occurs, or you are denied boarding involuntarily, your rights as a passenger are governed by the airline's own conditions of carriage and, where applicable, international passenger protection regulations. Yellsy LLC will always pass through any refund or travel credit issued by the airline to you as quickly as possible.
EU Regulation EC 261/2004: Rights for EEA Flights
If you are departing from an airport located in the European Economic Area, or arriving in the EEA on an EEA-based airline, EU Regulation EC 261/2004 grants you the following rights in the event of cancellation, long delay, or denied boarding:
- →Right to a full refund of the unused ticket price within seven (7) days, or rerouting at the earliest opportunity.
- →Right to care and assistance (meals, refreshments, accommodation) while waiting, depending on the length of the delay.
- →Right to financial compensation between €250 and €600 per passenger, depending on the flight distance and delay duration, unless the disruption was caused by extraordinary circumstances beyond the airline's control.
These rights are owed to you by the airline directly. Yellsy LLC will facilitate your claim but is not the liable party under EC 261/2004.
For non-EU flights, your rights depend on the applicable national aviation law and the airline's own policies. We recommend contacting us promptly so we can initiate the refund or rerouting process with the provider on your behalf.
8. Force Majeure and Extraordinary Circumstances
In the event of circumstances beyond the reasonable control of any party (including but not limited to natural disasters, declared states of emergency, government imposed travel restrictions, pandemics, acts of war, or airport closures), the refund and cancellation conditions applicable to your booking are determined by the policy of the individual airline, hotel, or transfer provider.
Yellsy LLC cannot guarantee refunds in force majeure situations, as these decisions rest entirely with the travel providers. However, we commit to the following:
- ✓We will proactively contact all relevant providers on your behalf to determine refund or rebooking options.
- ✓We will pass through any refund, credit, or voucher issued by a provider within five (5) business days of receipt.
- ✓We will waive our standard administrative handling fee when the disruption is caused by a force majeure event.
- ✓We will keep you informed by email throughout the process and document all communications with providers.
If a provider issues a travel voucher rather than a cash refund, Yellsy LLC will transmit that voucher to you. We are not able to convert a provider issued voucher into a cash payment on the provider's behalf.
9. Technical Processing Errors
In rare circumstances, a timing gap between payment capture and booking confirmation can result in a situation where your payment is processed but the reservation is rejected by the provider due to an expired offer, a seat becoming unavailable in the milliseconds between search and confirmation, or a technical synchronization error. This is referred to internally as a Technical Processing Error.
✓ Automatic Full Refund Guaranteed
In the event of a Technical Processing Error, Yellsy LLC will automatically void the transaction and issue a full refund of one hundred percent (100%) of the amount captured to your original payment method. This refund is initiated within twenty-four (24) business hours of the error being detected. The time required for funds to reappear in your account depends on your bank or card issuer and is typically two to five business days.
You will receive an email notification confirming the refund initiation, including a reference number. If you do not receive this notification within forty-eight (48) hours of a failed booking, please contact us at contact@yellsy.com immediately.
10. Service Fees and Processing Charges
When a refund is authorized (whether due to a flexible fare, a provider initiated cancellation, or a technical error), the following financial rules apply to the amount returned to you:
Yellsy Service Margin
Non RefundableOur platform fee covers the cost of operating the search infrastructure, booking APIs, automated monitoring, and customer support. This fee is non refundable in all scenarios except Technical Processing Errors (Section 9), where a full refund including all fees is issued.
Payment Processing Fees
Non RefundablePayment gateway processing fees charged at the time of the original transaction may not be recoverable depending on the gateway's own refund policy. Where these fees cannot be recouped, they may be deducted from the refund amount before it is returned to you. We will always communicate the exact net refund amount before processing.
Airline or Hotel Cancellation Penalties
Non RefundableWhere a provider charges a cancellation penalty on a refundable fare (for example, a change fee or rebooking fee), this penalty is deducted by the provider before any amount is passed through to us. Yellsy LLC has no control over the size of these penalties.
Technical Processing Error Refunds
RefundableWhen a refund is triggered by a Technical Processing Error as defined in Section 9, Yellsy LLC refunds one hundred percent of the captured amount with no deductions, including our own margin and any gateway fees we absorb.
11. Refund Timelines
The time required for a refund to appear in your account depends on who initiated it and how your payment was made. The following timelines serve as a guide:
Currency exchange rate fluctuations between the date of purchase and the date of refund may result in a difference in the amount received in your local currency. Yellsy LLC is not responsible for exchange rate differences. Refunds are always issued in the original transaction currency.
12. Refund Claim Deadline
To be considered for a refund or credit under any of the scenarios described in this policy, you must submit your request within the following timeframes:
Claims submitted after these deadlines will be declined. We strongly recommend contacting us as early as possible when you experience a booking disruption.
13. Dispute Resolution and Chargebacks
We take every billing concern seriously and resolve disputes in good faith. Before initiating any external bank dispute or chargeback, we ask that you contact us first so we can investigate and respond within three (3) business days. Most billing issues can be resolved quickly through direct communication.
Step 1: Contact Us Directly
Email contact@yellsy.com with your booking ID, the charge in question, and a description of the issue. We will acknowledge your message within 24 hours and provide a substantive response within three (3) business days.
Step 2: Formal Escalation
If you are not satisfied with our response, you may escalate your complaint in writing and request a review by a senior team member. We will provide a final written decision within ten (10) business days.
Step 3: External Dispute
If our resolution does not satisfy you after completing the steps above, you are free to seek recourse through your bank, your card issuer, or the relevant consumer protection authority in your jurisdiction.
Where a chargeback is initiated for a booking that was correctly executed under these terms (a non refundable fare confirmed and delivered to the travel provider), Yellsy LLC will submit its full booking records, API confirmation payloads, and the customer's accepted terms to the financial institution as evidence of contract fulfillment. We defend our legitimate transactions and cooperate fully with card networks in fraud investigations.
We do not suspend accounts solely for legitimate billing disputes submitted in good faith. However, accounts associated with repeated or demonstrably unfounded chargeback activity may be restricted from the platform.
14. How to Submit a Refund Request
Send your request to contact@yellsy.com with the subject line: Refund Request: [Your Booking ID]
Include the following in your message:
- → Your registered email address on Yellsy
- → The booking ID or subscription ID
- → The charge date and amount
- → The reason for your refund request
- → Any supporting documentation (airline cancellation notice, provider correspondence, etc.)
Response time: within 3 business days
Resolution: up to 10 business days
15. Modifications to This Policy
Yellsy LLC may update this Refund and Cancellation Policy from time to time to reflect changes in our service offering, provider relationships, or applicable regulations. Material changes will be communicated by email at least thirty (30) days before taking effect. The date shown at the top of this page reflects the most current version. Your continued use of the platform after the effective date of any update constitutes acceptance of the revised policy. If you do not agree with a change, you have the right to cancel your subscription before the effective date without penalty.
Questions? Contact us