Refund Policy

1. Subscription Refunds

If you cancel your paid subscription within 14 days of the initial purchase date and have not used the auto-book feature or received more than 5 deal alerts, you are entitled to a full refund under EU consumer protection law.

To request a refund within the 14-day window, email [email protected] with the subject "Refund Request — [your email]".

2. Travel Booking Refunds

Yellsy facilitates bookings through third-party providers (Duffel, Amadeus-connected airlines, hotels, and car rental companies). Refund eligibility for travel bookings is determined entirely by the policies of the respective travel provider.

Yellsy will:

• ✓Process refund requests received from travel providers promptly
• ✓Credit refunds to the original payment method within 5–10 business days of receiving confirmation from the provider
• ✓Not charge administrative fees for processing provider-approved refunds

Yellsy is not responsible for provider refusal to issue refunds, flight cancellations, or changes to booking conditions by the provider after purchase.

3. Auto-Book Refunds

Bookings made via the auto-book feature are subject to the same provider refund policies as manual bookings. By enabling auto-book you acknowledge that Yellsy may book travel on your behalf and that cancellation of such bookings is subject to provider terms. We strongly recommend reviewing provider cancellation policies before enabling auto-book.

4. Failed Payments

If a payment fails during auto-book execution, the booking is not completed and no charge is made. You will receive an email notification and the trip request will be marked as requiring manual review.

5. Chargebacks

Initiating a chargeback for a subscription charge without first contacting us for a resolution may result in account suspension. We resolve billing disputes in good faith and will provide all documentation required by Stripe during any dispute process.

6. How to Request