Cancellation Policy
Last updated: May 23, 2026 · Yellsy LLC
The majority of travel bookings confirmed through Yellsy are subject to the non-refundable fare rules of the airline, hotel, or transfer provider and cannot be cancelled after payment. Please review the fare conditions displayed at checkout carefully before confirming your purchase.
This Cancellation Policy governs whether and under what conditions a booking may be cancelled. For information on refund amounts, timelines, and how to submit a refund claim, refer to our Refund and Cancellation Policy. Both documents form part of the Yellsy LLC Global Terms and Conditions.
1. Intermediary Status and General Cancellation Principle
Yellsy LLC operates as a technology intermediary and automated travel aggregation platform. We do not own, operate, or manage any airline, hotel property, or ground transportation network. Travel packages confirmed through the platform are fulfilled by third party travel API partners, and the contractual conditions that govern cancellation originate from those partners, not from Yellsy LLC.
Because Yellsy LLC sources travel inventory at wholesale, consolidated, and opaque package rates, confirmed bookings are locked under supplier contracts at the moment your payment is processed through Stripe. As a general rule, all confirmed bookings are non-cancelable and non-refundable unless an explicit exception applies as described in this document.
The two exceptions to the general rule
Fully Flexible fares
A booking labeled "Fully Flexible: Free Cancellation" at checkout may be cancelled within the window stated at the time of purchase. See Section 3.
Yellsy administrative void
A booking that cannot be confirmed by our system due to a technical API failure will be voided automatically with a full refund. See Section 7.
2. Subscription Plan Cancellations
A Yellsy subscription plan can be cancelled at any time through your account dashboard or by contacting us at contact@yellsy.com. The following conditions apply:
When you cancel a subscription
Your access to the platform's monitoring and booking features continues until the end of the current billing period. You will not be charged again after that date.
Refundability of subscription fees
The conditions under which subscription fees are refunded are set out in detail in our Refund and Cancellation Policy. A brief summary: unused subscriptions within 14 calendar days of first purchase qualify for a full refund; renewal charges are refundable within 48 hours if the service has not been used.
EU Right of Withdrawal
If you are a consumer in the European Union, you have a statutory 14-day right to withdraw from a digital service subscription provided you have not yet made active use of the service. Contact us at contact@yellsy.com to exercise this right.
3. Voluntary Customer-Initiated Cancellations
A voluntary cancellation is any request submitted by a customer to terminate or abort a confirmed travel booking for personal reasons, including schedule changes, employment conflicts, or a change in travel plans.
Standard (Non-Refundable) Fares
If your booking is not labeled "Fully Flexible: Free Cancellation" at checkout, it cannot be voluntarily cancelled. No refund, partial credit, or voucher will be issued. The full amount paid is forfeited to the travel supplier under the fare rules you accepted at the time of purchase.
Fully Flexible Fares
If and only if your booking carries the explicit "Fully Flexible: Free Cancellation" label in your dashboard, you may cancel through your account before the exact cancellation deadline specified in your booking confirmation. Cancellations completed within this window will be processed in accordance with our Refund Policy. Yellsy's non-refundable service margin is not returned.
How to submit a cancellation request
- →Log into your Yellsy account and navigate to your booking in the dashboard.
- →If a cancellation option is available, it will appear before the cancellation deadline shown in your booking confirmation.
- →If no cancellation option is available, your fare is non-refundable and cannot be cancelled.
- →For Fully Flexible fares that require manual processing, email contact@yellsy.com with your booking ID before the cancellation deadline.
4. Booking Modifications
A modification request is distinct from a cancellation. Modifications include changes to passenger names, departure dates, routing, seat selection, or ancillary services on a confirmed booking. The following rules apply:
Name corrections
Minor typographical corrections (one or two characters) may be possible before check-in on some airlines and fare types. Contact us as soon as you notice an error. We cannot guarantee that corrections are available on all fare classes, and airline-imposed name correction fees are the customer's responsibility.
Date and routing changes
Voluntary date or routing changes on non-refundable fares are generally not permitted. Where an airline does offer voluntary change options, Yellsy LLC will facilitate the request on your behalf, and any change fee or fare difference charged by the airline will be passed through to you. Changes are not guaranteed.
Seat selection and ancillary changes
Seat upgrades, extra baggage, and similar ancillary services may be modifiable directly with the airline, subject to availability and the airline's own policies. Yellsy LLC does not control post-booking ancillary changes and may not be able to facilitate them through our platform.
Package modifications
Bundled travel packages booked as a single unit cannot be partially modified. Changing one element of a package (for example, the hotel) without cancelling the full package is not possible under wholesale bundle terms.
5. No Show Events
A no show occurs when a customer fails to arrive, check in, or make contact with a provider at the scheduled time without having cancelled or notified us in advance. No show events have irreversible consequences that Yellsy LLC cannot recover on your behalf.
Flight no shows
Failing to check in for an outbound or connecting flight causes the airline to automatically cancel all subsequent flight coupons linked to that passenger record, including return segments. This is standard airline industry practice. No refund or rebooking is available once a flight no show has been registered. Contact us at contact@yellsy.com immediately if you missed your flight due to a circumstance outside your control, as some airlines offer exceptions at their discretion.
Hotel no shows
If you do not check in at your reserved property on the scheduled arrival date and have not notified us in advance, the property operator reserves the right to cancel your remaining reservation and release the room. The full accommodation cost is forfeited regardless of the number of unused nights. We recommend calling the property directly if you anticipate a significantly late arrival.
Transfer no shows
Your driver will wait for a fixed period after your scheduled pickup time or aircraft landing, typically sixty (60) minutes, to allow for customs processing, baggage collection, and passport control. If you have not made contact with the driver within this window, the transfer operator will register a no show and depart. The full transfer cost is forfeited and cannot be rescheduled at our expense. If your incoming flight is delayed, notify us at contact@yellsy.com as soon as possible so we can alert the local operator.
6. Provider-Initiated Cancellations
When a travel supplier cancels or significantly alters a booking that has already been confirmed, the legal responsibility for remedying that disruption lies with the supplier, not with Yellsy LLC. Our role is to act as your intermediary in pursuing the available remedies on your behalf.
Airline cancellations and significant schedule changes
When an airline cancels a flight or modifies the schedule in a way that materially affects your itinerary, you are entitled to a full refund of the ticket price or to rerouting at the earliest available opportunity. Yellsy LLC will contact the airline on your behalf to obtain the applicable remedy and pass it through to you. Processing timelines depend on the airline's systems and are outside our control.
Hotel overbooking or property closure
In the rare event that your confirmed hotel is unable to accommodate you due to overbooking or a sudden property closure, Yellsy LLC will work through our accommodation provider to arrange alternative lodging of equivalent or superior standard at no additional cost to you. If no acceptable alternative can be secured, a full refund of the accommodation segment will be initiated.
Transfer cancellations by the operator
If a transfer operator cancels a booking they have already confirmed, Yellsy LLC will seek to arrange an alternative provider or issue a full refund for the transfer segment. Operator-initiated cancellations in this context are uncommon but may occur due to vehicle unavailability or operational emergencies.
EU passenger rights: EC 261/2004
If you are departing from an airport in the European Economic Area, or arriving in the EEA on a carrier based in the EEA, EU Regulation EC 261/2004 provides statutory rights in the event of flight cancellation, long delay, or denied boarding, including a right to a full ticket refund within seven (7) days and financial compensation between €250 and €600 per passenger depending on flight distance. These rights are owed by the operating airline directly. See our Refund Policy for more detail.
7. Administrative Void: Technical API Failure
In rare circumstances, Yellsy LLC's booking system may capture your payment but fail to receive a confirmed reservation from the travel supplier within the required response window. This occurs when a supplier API experiences a synchronization timeout, when an offer expires in the milliseconds between search and checkout, or when a supplier rejects an inventory request due to an unexpected availability conflict. We refer to this internally as an API Discrepancy or Expired Offer.
Automatic full refund guaranteed
When an API Discrepancy is detected, Yellsy LLC will automatically void the pending reservation and initiate a full refund of one hundred percent (100%) of the captured amount to your original payment method. This process begins within twenty-four (24) hours of the failure being identified. No action is required from you. You will receive an email confirmation of the refund initiation, including a reference number.
If you do not receive a booking confirmation or a refund notification within forty-eight (48) hours of submitting a payment, contact us immediately at contact@yellsy.com with your payment reference so we can investigate.
8. Force Majeure Cancellations
Yellsy LLC's performance obligations are suspended where a cancellation is caused directly by circumstances beyond our reasonable control. Force majeure conditions include acts of war, terrorism, civil unrest, natural disasters, declared health emergencies or pandemics, government-imposed travel bans or border closures, air traffic control shutdowns, extreme weather events, or catastrophic failure of cloud infrastructure that we reasonably rely on.
In force majeure situations, the refund and rebooking conditions applicable to your travel booking are determined entirely by the policies of the individual airline, hotel, or transfer provider. Yellsy LLC cannot guarantee cash refunds where a supplier is legally permitted to offer a travel credit or voucher instead. However, we commit to all of the following:
If a supplier issues a travel voucher rather than a cash refund, we will transmit that voucher to you exactly as received. Yellsy LLC cannot convert a supplier-issued travel voucher into a cash payment on that supplier's behalf.
9. Multi-Segment Itinerary Cancellations
If your booking includes multiple segments booked as a package (for example, an outbound flight, a hotel stay, and a return flight), the cancellation of any one segment may affect the validity and pricing of the remaining segments. You should be aware of the following before requesting a partial cancellation:
Bundled packages cannot be partially cancelled
Wholesale package rates are priced as a unit. Cancelling one segment of a bundled booking will typically void the entire package, with no partial refund for the retained segments.
Independently booked segments
If your flight and hotel were booked as separate transactions rather than a combined package, each can be addressed independently under the respective fare or rate conditions.
Airline no show cascades
Missing the outbound flight on a round-trip ticket causes the carrier to automatically cancel the return segment. This is a standard industry practice and is not something Yellsy LLC can reverse or recover on your behalf.
10. Dispute Resolution and Chargeback Policy
We take every billing concern seriously and resolve genuine disputes in good faith. Before contacting your bank or card issuer to open a dispute, we ask that you give us the opportunity to investigate and respond. Most billing issues can be resolved quickly through direct communication.
Step 1: Contact us directly
Email contact@yellsy.com with your booking ID, the charge amount, and a clear description of the issue. We will acknowledge your message within twenty-four (24) hours and provide a substantive response within three (3) business days.
Step 2: Formal escalation
If you are not satisfied with our initial response, you may request a formal review by a senior team member. We will issue a final written decision within ten (10) business days of your escalation request.
Step 3: External dispute
If our resolution process does not satisfy you after completing the steps above, you retain the right to seek recourse through your card issuer, bank, or the relevant consumer protection authority in your jurisdiction.
Important notice regarding chargebacks
Where a chargeback is initiated for a booking that was confirmed and delivered to the travel supplier under the non-refundable fare rules you accepted at checkout, Yellsy LLC will submit its full booking records, supplier confirmation payloads, fare rule documentation, and the customer's accepted terms to the card network as evidence of contract fulfillment. We cooperate fully with card networks in fraud investigations and defend legitimate transactions. Accounts associated with repeated or demonstrably unfounded chargeback activity may have their access to the platform restricted.
11. Travel Insurance
Because the majority of bookings made through Yellsy are non-refundable once confirmed, we strongly recommend that all customers purchase comprehensive travel insurance from an independent insurer before completing any booking. A suitable policy should cover trip cancellation and interruption, medical emergencies and evacuation, baggage loss, and supplier insolvency. Yellsy LLC does not sell travel insurance. The selection of an appropriate policy is your sole responsibility. See our Disclaimer for further guidance.
12. Governing Law
This Cancellation Policy is governed by and construed in accordance with the laws of the United States and the jurisdiction in which Yellsy LLC is formally registered. Users in the European Economic Area and the United Kingdom retain all mandatory statutory rights provided under applicable consumer protection legislation, including EU Regulation EC 261/2004 for air passenger rights, which cannot be displaced by this policy.
13. Modifications to This Policy
Yellsy LLC may update this Cancellation Policy at any time to reflect changes in our service offering, supplier relationships, or applicable law. Material changes will be communicated to registered users by email at least thirty (30) calendar days before they take effect. The date at the top of this page reflects the currently effective version. Your continued use of the Platform after the effective date of any change constitutes acceptance of the revised policy.
14. Contact
Yellsy LLC · Customer Support
Email: contact@yellsy.com
For cancellation requests, booking modification inquiries, no show assistance, and dispute resolution. Please include your booking ID in all correspondence. We acknowledge all messages within twenty-four (24) hours.
Questions? Contact us