Managing flight disruptions, hotel overbookings, and no-shows

Travel disruptions happen even on well-planned trips. Yellsy has protocols for the most common scenarios and can assist you in real time. Here is what to expect and how to respond in each situation.

The Comfort Shield: our best-effort monitoring

Yellsy monitors your confirmed bookings for flight status changes in the hours before departure. If a significant delay or cancellation is detected, our system checks for available alternative flights on the same or the following day and notifies you with options. This monitoring is automatic and does not require you to do anything.

• •Flight delays of more than 2 hours trigger an automatic alternative search
• •Confirmed cancellations trigger an immediate rebooking attempt on your behalf
• •You receive a notification with alternative options and one-click acceptance
• •If no acceptable alternative is found, Yellsy initiates the refund process

What to do at the airport counter

For disruptions discovered at the airport, your primary legal recourse is directly with the operating airline. Your booking reference gives you access to the airline's own disruption handling procedures.

• •EU flights: EC 261/2004 entitles you to compensation of 250 to 600 EUR for delays over 3 hours or cancellations, depending on flight distance
• •International flights: the Montreal Convention provides compensation rights for significant delays
• •Request a written statement from the airline at the counter confirming the delay or cancellation
• •Keep all receipts for meals, transport, and accommodation incurred due to the disruption — these may be reimbursable

Handling hotel overbookings

If your hotel is overbooked on arrival, Yellsy's support team can contact Hotelbeds directly to arrange a relocation to an equivalent or higher-rated property. To activate this:

1. 1.Contact Yellsy support via live chat immediately upon being informed of the overbooking
2. 2.Provide your booking reference and your current location
3. 3.Yellsy will open a priority case with Hotelbeds and identify an alternative within 2 hours
4. 4.If you need to pay for alternative accommodation before the case is resolved, keep your receipt for full reimbursement

The critical risk of no-shows

Missing any segment of your Yellsy itinerary — including the first flight, the hotel check-in, or a connecting transfer — triggers an automatic cascade across all connected API bookings. This is a fundamental property of how global distribution systems handle multi-segment reservations. If you no-show on a flight, the airline may cancel your return segment automatically. If you no-show at the hotel without prior notice, the reservation is forfeited with no refund. Missing a transfer means the vehicle is released and the fee is charged.