Mandatory prior mediation before raising a banking dispute

Yellsy LLC takes every billing concern seriously and resolves the vast majority of disputes quickly and fairly through direct communication. Before filing a chargeback or dispute with your bank, you are required under our Terms of Service to contact Yellsy and allow us the opportunity to resolve the issue first.

Our commitment to amicable resolution

We are committed to fair outcomes. If something went wrong with your booking, our first priority is to fix it, not to argue about it. Common resolvable issues include:

• •Booking confirmation delays beyond the stated window
• •Discrepancies between the price shown and the amount charged
• •Failed bookings where the charge was not automatically released
• •Refunds that have not appeared within the stated timeline
• •Documentation issues or missing tickets

Our 7-day resolution guarantee

Once you open a formal complaint through our support team, Yellsy guarantees a substantive written response within 7 business days. For urgent issues involving imminent travel, we prioritize same-day responses. To open a formal complaint, contact us at contact@yellsy.com with your booking reference and a description of the issue.

Legal consequences of chargeback abuse

Initiating a chargeback without first completing Yellsy's internal mediation process is a breach of our Terms of Service. Beyond this, Yellsy maintains full API booking logs, payment records, and communication history for every transaction. When an unjustified chargeback is filed, we use this evidence to contest it with your bank through the formal dispute process. Confirmed fraudulent chargebacks may also result in permanent account suspension and recovery of costs.