How to interact with the Yellsy Digital Concierge

The Yellsy Digital Concierge is your first point of contact for any question about your booking, account, or travel itinerary. Accessible via the chat icon on any page, it provides instant responses around the clock and handles the majority of common requests without waiting for a human agent.

What the Digital Concierge can do for you

• •Explain the status of any pending or confirmed booking
• •Retrieve your booking reference, e-ticket, and hotel vouchers
• •Walk you through the check-in process for your specific airline
• •Answer questions about your fare conditions, modification rights, and refund eligibility
• •Guide you through updating your Traveler Profile or payment method
• •Provide baggage information and airport transfer coordination details

Communication standards

The Digital Concierge is designed to have natural, professional conversations. For the best results:

• •Use plain language and describe your issue as clearly as possible
• •Reference your booking reference number if you have it available
• •State your desired outcome directly — what you need, not just what went wrong
• •One topic per conversation works better than mixing multiple issues

Escalation to the human compliance team

The Digital Concierge automatically detects situations that require human judgment: chargeback disputes, airline rebooking negotiations, legal documentation requests, and complex multi-segment disruptions. When these are identified, your conversation and all relevant booking data are transferred instantly to a Yellsy compliance specialist, who will follow up within 4 hours during business hours.